Reference

How lotus4d3 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay data handled separatelyAccount access logs retained securelyData request available anytimeSSL-encrypted data in transit

Explore the Lobby Read FAQ

What Data We Collect and Why

lotus4d3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with lotus4d3, we collect the information needed to run your account: your registered name, contact details, and the e-wallet identifiers you link — whether that is DANA, OVO, or GoPay. We collect this to process your deposits and withdrawals, verify your

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identity, and keep your account secure across devices. We do not sell your personal data to third parties. Transaction records are kept for as long as required by applicable rules in eligible regions, and account data is retained while your account remains active. If you close
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your account, we retain only what we are required to keep under applicable local law. Cookies and session data are used to keep you logged in across your phone and browser — so when you return to the lobby, your session picks up where you left
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off without asking you to re-enter your PIN. Any data processing we carry out depends on local law and is available only where local law permits. If you are accessing from Bekasi or anywhere else in Indonesia, the same data rules apply to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Information

Data security at lotus4d3 is built around the account flows you actually use — mobile login, e-wallet deposits, and session continuity across devices. Every connection between your phone and our servers runs over SSL. We do not store your DANA, OVO, or GoPay PIN — those stay inside your own wallet app. Here is how each layer works in practice.

Cookies and Session Data

Session cookies keep your lobby open when you switch between your phone and browser. You can clear them at any time from your device settings without losing your account.

Account Security

Login attempts are monitored. If we detect unusual access — a new device or location — we may ask you to verify via OTP before the session continues.

Data Retention

Active account data is kept while your account is open. Transaction records are held for the period required under applicable local rules, then deleted or anonymised.

Your Rights

You can request to view, correct, or delete your personal data at any time by contacting support. We process data access requests within the timeframe required by applicable law.

HUBUNGI TIM KAMI

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available around the clock. Reach us through live chat in the lobby, by email, or via our help desk — whichever is fastest from your phone.

Team online

Live Chat

Open the chat icon in the lobby from your phone or browser. Our team responds around the clock for account and data queries.

Email Support

Send your data request or privacy concern to our support address. We aim to respond within one business day for data-related matters.

Help Desk

For formal data access or deletion requests, use the help desk form in your account settings — it routes directly to our data team.

Your Privacy Questions Answered

These are the questions we hear most often about how your data is handled on lotus4d3. If your question is not here, live chat in the lobby connects you to our team around the clock.

We collect your name, contact details, and the e-wallet identifiers you register — DANA, OVO, or GoPay. We use this to verify your identity and process your transactions securely.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and only to the extent required to run those services.

Account data is kept while your account is active. Transaction records are retained for the period required under applicable local rules. When you close your account, we delete what we are not required to keep.

Yes. Contact our support team via live chat or the help desk form in your account settings. We will process your request within the timeframe required by applicable law in your region.

Cookies keep your session active so you can return to the lobby without logging in again. You can clear session cookies from your device at any time — your account data is not affected.

We delete your personal data once it is no longer needed, keeping only what applicable local law requires us to retain. You can request confirmation of deletion through our support team.

How lotus4d3 Handles Your Personal Data

How We Protect and Manage Your Information

Cookies and Session Data

Account Security

Data Retention

Your Rights

How to Reach Us About Your Data

Live Chat

Email Support

Help Desk

Your Privacy Questions Answered

01 What personal data does lotus4d3 collect when I open an account?

02 Does lotus4d3 share my data with third parties?

03 How long does lotus4d3 keep my account data?

04 Can I request a copy of the data lotus4d3 holds about me?

05 How does lotus4d3 use cookies on my phone or browser?

06 What happens to my data if I close my lotus4d3 account?

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